Frequently Asked Questions (FAQ)
General Questions
Q: What does Interstellar Network sell?
A: We specialize in selling virtual game items including rare equipment, cosmetic items, in-game currencies, collectibles, and other digital assets for popular online games across all major gaming platforms.
Q: Which games and platforms do you support?
A: We support a wide variety of popular online games across PC, console, and mobile platforms. Visit our website rplotpade.shop or contact us to check if we support your specific game.
Q: Are all your items legitimate?
A: Yes, all items are obtained through legitimate gameplay methods and official channels. We do not sell modified, duplicated, or illegitimately obtained items.
Q: How do I know if an item is available?
A: Browse our website rplotpade.shop for current inventory. Our catalog is updated regularly. If you don’t see what you’re looking for, contact us for availability inquiries.
Ordering & Payment
Q: How do I place an order?
A: Simply browse our items on rplotpade.shop, select what you want, add to cart, provide your game account details, and complete payment. We’ll process and deliver your items promptly.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and various cryptocurrencies. All payments are processed through secure, encrypted systems.
Q: Are your prices competitive?
A: Yes, we offer competitive market pricing for all items. Our prices are regularly reviewed and adjusted to ensure fair value for our customers.
Q: Do you offer bulk discounts?
A: Yes, we offer discounts for large orders and frequent customers. Contact us for bulk pricing on multiple items or large quantities.
Item Delivery
Q: How do you deliver items to me?
A: Items are delivered through secure in-game trading systems, direct transfers, or gift mechanisms, depending on the specific game’s available methods.
Q: How long does delivery take?
A: Most items are delivered within 30 minutes to 24 hours, depending on the game and item type. Complex or custom orders may require additional time.
Q: What information do you need for delivery?
A: We typically need your game username or ID, server/region information, and sometimes additional details like friend codes, depending on the game’s trading system requirements.
Q: Can I track my order?
A: Yes, you’ll receive order confirmation and regular updates via email. You can also check your order status through your account on our website.
Q: What if I’m not online when you try to deliver?
A: We’ll contact you to arrange a convenient delivery time. For games with automated systems, we may be able to complete delivery without requiring you to be online.
Refunds & Returns
Q: What is your refund policy?
A: We offer full refunds for undelivered items. Once items are successfully delivered to your account, refunds are generally not available due to the digital nature of virtual goods.
Q: What if I receive the wrong item?
A: If we deliver incorrect items, we’ll immediately correct the error and provide the right items at no additional cost to you.
Q: How long do I have to request a refund?
A: Refund requests for undelivered items can be made anytime. For delivery errors or issues, please contact us within 24 hours of the delivery attempt.
Security & Safety
Q: Is it safe to buy items from you?
A: Yes, we use secure trading methods that comply with game policies. All financial transactions are processed through encrypted, secure payment systems.
Q: Do you need my account password?
A: No, we never ask for or require your account passwords. All deliveries are completed through secure in-game trading and transfer systems.
Q: How do you protect my personal information?
A: We follow strict privacy protocols and use encrypted systems to protect your data. We only collect information necessary for order processing and delivery.
Customer Support
Contact Support: Email: info@rplotpade | Phone: +1 (662) 131-2685 | Live chat: rplotpade.shop | Hours: 9 AM – 11 PM EST daily
Q: How quickly do you respond to support requests?
A: We respond to emails within 2-4 hours during business hours and within 24 hours during weekends. Live chat receives immediate responses during business hours.
Q: What information should I include when contacting support?
A: Please include your order number, game name, item details, and description of the issue. Screenshots are helpful for resolving technical problems.
Q: Do you provide support in multiple languages?
A: Currently, we provide customer support in English and Chinese. We’re working on expanding our language options for international customers.
Item Availability & Custom Orders
Q: What if the item I want is not listed?
A: We accept custom item requests! Contact us with details about the specific items you need, and we’ll provide a quote and estimated delivery timeframe.
Q: Do you buy items from players?
A: Yes, we purchase rare and valuable items from players. Contact us with details about what you’re selling for a fair market evaluation and quote.
Q: Do you have stock limits on items?
A: Most common items have consistent availability, but some rare items may have limited stock. We’ll inform you immediately if an item is temporarily unavailable.
Q: Can you get items from any game?
A: We focus on popular games with established trading systems. If you need items from a game we don’t currently support, contact us and we’ll evaluate the possibility.
Technical Issues
Q: What if the game’s trading system is down?
A: If a game’s trading system is temporarily unavailable, we’ll monitor the situation and complete your delivery as soon as the system is restored.
Q: What if I can’t receive trades in my game?
A: We’ll help you troubleshoot common trading issues, such as checking account restrictions, friend list settings, or game configuration requirements.
Q: Do you provide technical support for games?
A: We only provide support related to item delivery and trading processes. For general game technical issues, please contact the game’s official customer support.
Still have questions? Contact our support team at info@rplotpade or visit rplotpade.shop for more information. We’re here to help you get the game items you want!